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COVID-19: The City reopens the Solidarité 65+ phone line

In light of the second wave of the Covid-19 pandemic, the City is reopening the Solidarité 65+ phone line from 16 November with a view to providing assistance to anyone living within the municipality who is over the age of 65, isolated or vulnerable. To counter the risks of isolation, the Department of Social Cohesion and Solidarity will lend these people a sympathetic ear on 0800 22 55 11.

La Ville réactive la ligne téléphonique Solidarité 65+

“The second wave of the coronavirus is giving rise to uncertainty as well as different forms of anxiety and solitude among a great many people. Against this backdrop, the role of the public authorities is essential, in particular to maintain social ties and accompany those people who need it,” stresses the magistrate responsible for the Department of Social Cohesion and Solidarity. The morale of a great many senior citizens has deteriorated since the beginning of the health crisis. They are afraid not only for their own health but also for that of their loved ones. Furthermore, they feel that their image has changed for the worse, in particular in the eyes of young people.

To counter the threat of isolation hanging over those people most exposed to solitude during the pandemic, the DCSS is strengthening its local activity and is reopening the Solidarité 65+ phone line from Monday 16 November 2020.

A free phone line

With a view to reactivating the Solidarité 65+ Plan, a letter has been sent to the 31,000 senior citizens living within the municipality. The aim of this letter is to inform the inhabitants of the assistance provided by the City. Senior citizens who need advice, assistance or a sympathetic ear can call 0800 22 55 11 (free phone) from Monday. The line is open Monday to Friday, from 9 a.m. to 5 p.m.

The staff of the Social Service are on hand to:

  • Inform and guide;
  • facilitate administrative procedures;
  • enquire about people’s health by phone;
  • do shopping if necessary;
  • and offer regular visits at home.

LThe DCSS intends to take advantage of its presence in the districts to relay requests from senior citizens to the staff of local outreach centres (ASP). The ASPs respond by calling on their local expertise as well as their familiarity with the network of senior citizens and of the different institutions which provide the necessary services. Anyone so inclined can register to receive phone calls and/or home visits. A partnership has been established with the Geneva Red Cross, which organises a regular shopping service and home visits free of charge. These services are provided by volunteers who are both trained and supervised..

Online activities

Despite the closure of numerous facilities, and in order to allow people to benefit from the services provided by Cité Seniors, the DCSS intends to develop the organisation of a range of online activities. In the medium-term, a mobile application will be created to highlight all the information relating to this public.


Manuelle Pasquali de Weck

Direction du département de la cohésion sociale et de la solidarité (DCSS)

Adjointe de direction en charge de la communication

Por. +41 79 446 40 13


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Article modifié le 22.08.2022 à 13:46