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Requesting disposal of a bulky object

This procedure enables any inhabitant to submit a request, either online or by telephone, to the clean city roads department to dispose of bulky household objects free of charge.

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Important information concerning the situation of the new coronavirus: the city’s road cleaning service is adapting to the extraordinary health situation facing us at present as well as to the measures taken by the State Council and Administrative Council and the recommendations of the Federal Office of Public Health. The aim is to protect the health of the administration’s staff while maintaining all essential services. We would like to thank you in advance for your understanding.
Refuse collection via the door-to-door service and at the ecopoints is maintained in full and remains a key priority. To enable the department to provide this service, appointments to collect bulky waste can no longer be made (either by phone or online) until further notice. For your information, the cantonal refuse collection points (ESREC) are open. Access to these is nevertheless limited: a maximum of 3 people are authorised on the unloading platform (in addition to the 2 supervisors).
Similarly, cleaning of public areas is partially maintained, with approximately 50 percent of the personnel working in the field. Priority is given to emptying bins in the streets and cleaning the ecopoints.
More information on the measures taken in the City of Geneva

Who is this procedure for?

This procedure is intended for any inhabitants of the City of Geneva who wish to dispose of bulky household objects. The inhabitants of other municipalities must contact their own town halls to learn what the procedures are with regard to their own place of residence.

Waste from commercial or industrial activities will not be collected.

What conditions must be respected?

Only 7 medium-sized objects will be accepted by appointment.

The disposal of the contents of entire cellars or attics is excluded.

On collection day, the objects must be left on the pavement before 6.30 a.m.

How to complete this procedure?


Make an appointment at Submitting my request online for the disposal of bulky objects.

By telephone

Call freephone no. 0800 22 42 22. The lines are open from Monday to Friday, 7 a.m. to 11.30 a.m. and 1 p.m. to 4 p.m. 

How to change or cancel an appointment?

To cancel a request, simply do not validate the e-mail received; after 15 minutes your request will automatically be cancelled.

To cancel or change a request which you have already validated, contact the clean city roads department using the freephone number: 0800 22 42 22, ensuring that you have your reservation number handy. If you no longer have the reservation number, our switchboard operators will help you with the procedure.


Bed bugs

If your bulky waste is contaminated (bed bugs or other), please contact us first. We will provide you with protective covers and warning stickers free of charge for your protection as well as that of the surrounding population and of our staff.



Service Voirie - Ville propre

10 Rue François-Dussaud


Les Acacias


Tél. +41224184200

Fax. +41224184301


Service Voirie - Ville propre

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Article modifié le 25.03.2020 à 13:20