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Dossier d'information COVID-19: Mesures prises par la Ville de Genève

The administration adapts its services

The municipal services of the City of Geneva have adapted their actions, in order to guarantee essential services to the population while protecting the health of the administration’s staff and respecting the safety standards set by the federal and cantonal authorities. 

While a large part of the administration’s staff is teleworking, other employees have been reassigned to priority missions. Most municipal services have also adapted their functioning in order to guarantee essential services for the community.

Guaranteeing the continued provision of essential services

For each department, the Administrative Council has confirmed the essential services to be maintained as a priority while taking specific measures to protect the staff of the municipal administration. Through its municipal authority for conducting and managing the means of intervention and support for municipal services in exceptional situations (ORCOC), the administration has introduced a structure consisting of a leadership team, 7 units managing the essential missions and 8 support units designed to ensure the continued provision of essential activities by the City of Geneva, even in the event of total confinement.

Street cleaning service

Answering the call to ensure that the city remains clean, the employees of the street cleaning service provide a key service for the community. The street cleaning service - service Voirie - Ville propre has taken the necessary measures to ensure the continued provision of essential operations, organising rounds in order to provide its services throughout the crisis.

As an absolute priority, refuse collection via the door-to-door service and at the ecopoints is maintained in full, with more than 50 employees responsible for carrying out the task at hand. 

The Street Cleaning Service of the City of Geneva will once again begin collecting bulky waste by appointment (free service). Members of the public can make an appointment online from Wednesday 6 May or by phone from Monday 11 May by calling 0800 22 42 22 free of charge.

Cleaning of public areas initially partially maintained with approximately 50% of the personnel working in the field, primarily focusing their efforts on emptying public bins and maintaining the ecopoints, is now carried out entirely as before the crisis.

More information on household waste disposal is available on the State of Geneva website (in French): Informations concernant l'élimination des déchets des ménages 

City registry office

The civil registry office has adapted its activity in order to perform all essential services and meet the needs of the federal authorities. Accordingly, the service is continuing to record all births and deaths as usual.

From 4 May, the service will process online requests for all civil status documents.

Declarations of recognition are received two days a week in the service’s offices in strict compliance with the health standards stipulated by the FOHP and in light of the criteria set by the Federal Civil Registry Office.

Marriages and civil partnerships are celebrated every Monday in strict compliance with the health standards stipulated by the FOHP (criteria set by the Federal Civil Registry Office). 

From 8 May, two other key changes will be made:

  • Marriages and civil partnerships are celebrated every Friday in strict compliance with the health standards stipulated by the FOHP and in light of the criteria set by the Federal Civil Registry Office; 
  • Life certificates will be issued by appointment every Friday.

The following services, however, are postponed: 

  • requests for identity cards;
  • arrivals in or departures from the Canton of Geneva for Swiss citizens.

For more information, please consult the website of the Cantonal Bureau of Population and Migrations (OCPM).
 

Schools and extra-curricular services

Following the Federal Council’s decision to close schools, a minimum school service has been in place since 16 March for the children of healthcare staff, emergency cases and children whose parents perform state functions (prison sector, public prosecution service, cantonal police and the fire and rescue service). The service is provided for between 60 and 80 children every day throughout the city compared to 12,500 normally. 

This service includes schooling and extracurricular periods designed to guarantee a degree of continuity for children based on the model in place before the outbreak of the virus. Responsibility for organising the service falls to the Canton (Department of public education) in close collaboration with the municipalities and the Groupement intercommunal pour l'animation parascolaire. 

Some 36 school buildings out of a total of 53 have remained open, with a reduced number of staff, every school day from 6.30 a.m. to 10.30 a.m. for the purposes of basic cleaning, paying particular attention to points of contact. 

In principle, school canteens will remain closed until 10 May 2020. In total, 10 canteens (out of 47) have been able to welcome children thanks to the staff of the associations and the GIAP. A single production kitchen – Plantaporrêts – has remained operational. 

The school patrol continued to operate until 18 March before being placed on stand-by. 

Early childhood 

Following the Federal Council’s decision to close nurseries in Geneva, a minimum service has been in place in the city’s facilities since 16 March in order to provide care for children of healthcare staff, undertakers’ staff, emergency cases and children whose parents perform state functions (prison sector, public prosecution service, cantonal police and the fire and rescue service).

Every day, care is provided for an average of 75 children in 8 early childhood facilities, representing one facility per sector. Some 105 members of the teaching staff are called on every day to provide this service, in addition to the administrative staff. For the sake of comparison, the 78 early childhood facilities subsidised by the City of Geneva welcomed 4,800 children before the outbreak of the pandemic, either part-time or full-time, under the guidance of 1,600 professionals. 

Gradual expansion of the service

Following the announcement of the de-confinement measures by the Federal Council, the conditions for gradually re-opening the nurseries are currently being studied by a number of different stakeholders. From Monday 27 April, the nurseries subsidised by the City of Geneva will expand their minimum care service that has been in place since 16 March 2020. The City recommends that families call the facility which would normally take care of their child in order to check if there is space for him/her. A second phase is scheduled to begin on 10 May 2020. 

As the Early Childhood Information Office is temporarily closed, a hotline providing parents with information is available on 022 418 81 81, Monday to Friday from 9 a.m. to 1 p.m.

Social emergency solidarity hotline and information points

A telephone hotline is available to answer inhabitants’ concerns relating to the social emergency during the current health crisis. The four information points are currently closed to the public.

Information points hotline: 0800 44 77 00 (7 days a week from 9 a.m. to 5 p.m.)

Undertakers

The Undertakers, Cemeteries and Crematorium Service has adapted the process for handling the deceased and welcoming families in mourning. In light of the exceptional situation, it has taken a number of health measures concerning its staff. Following the latest recommendations, the following services have recently been adapted:

Ceremonies and burials 

Ceremonies can now be held with a maximum of 27 people in chapels A and B of the Saint-Georges funeral centre or at the Chapelle des Rois. The other facilities remain closed. Burials in the municipal cemeteries can also be held with a maximum of 27 people in compliance with the social distancing measures. At this stage, active participation at a burial is still not authorised.

Recovery of the ashes 

Families can recover the ashes during the opening hours of Saint-Georges funeral centre, Monday to Friday from 8.30 a.m. to 6 p.m. and at weekends and on public holidays from 9 a.m. to 5 p.m. From 4 May, it is also possible to scatter the ashes in the Memorial Garden by appointment by calling 022 418 67 11 beforehand.

Placing urns 

From 11 May, it will be possible for urns to be placed in the Châtelaine columbarium in the presence of the family. It will also be possible for urns to be buried at the Saint-Georges cemetery from 18 May. Families are invited to make an appointment with the cemetery superintendents on 022 418 67 80. 

Preparing funerals

Discussions with families with a view to organising funerals will continue to take place by telephone. 

Aware of the impact of the restrictions imposed on families in mourning, and more particularly during the ceremony allowing families to bid their deceased loved ones farewell, the City of Geneva offers families the opportunity to organise a remembrance ceremony once the pandemic is over.

Digital service

As the majority of public offices are closed, numerous services provided by the municipality are now carried out in digital format. In addition to the numerous services already available online, the public can now take advantage of a number of virtual initiatives, for example those introduced on the initiative of Cité Seniors and by a number of cultural institutions, brought together under the common hashtag #CultureChezVous.  

Article modifié le 18.05.2020 à 15:53